Return & Refund Policy

Last updated: 2026-10-20. Operated by CigNexo Pty Ltd (“CigNexo”, “we”, “us”). Contact: support@cignexo.shop · +61 (0)400 000 000 · [Company Address], Australia.

Important: You must be 18 years or older to purchase tobacco, nicotine, or vape products. We sell authentic branded products for lawful adult use only.

Overview

We want you to receive sealed, authentic products in good condition. Because tobacco, nicotine and vape goods are age-restricted and often perishable or sealed for safety, returns are limited. Nothing in this policy excludes your rights under the Australian Consumer Law (ACL).

Damaged, incorrect or incomplete orders

If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery at support@cignexo.shop with your order number and clear photos of the outer packaging and products. We will arrange a replacement or refund where appropriate.

Change of mind

Change-of-mind returns are generally not accepted for sealed tobacco, nicotine or vape products once dispatched, for hygiene, age-verification and regulatory reasons. If an unopened order has not yet been dispatched, contact us promptly and we will try to cancel it.

Refunds

Approved refunds are returned to the original payment method within a reasonable timeframe after we confirm eligibility. Shipping fees are refundable only when the return is due to our error or a faulty product.

Faulty products

If a product is faulty under the ACL, you may be entitled to a repair, replacement or refund. Contact support with details so we can assess your claim.

How to contact us

Email support@cignexo.shop or call +61 (0)400 000 000. Include your order number and a brief description of the issue.

This page is provided for transparency and is not legal advice. Placeholders marked in brackets will be replaced with final company details.